Frequently Asked Questions (FAQ)

Q: How can I contact customer support?

You can reach our customer support team by phone at 0704107726 or by email at sales@galaxymobile.co.ke . Our team is available 24/7.

Frequently Asked Questions (FAQ)

Welcome to the Galaxy Mobile Solutions FAQ page! Below are answers to some of the questions we frequently receive from our customers. If you don't find the information you're looking for, feel free to reach out to us directly using our Contact Us page.

1. Do you offer warranty on your products?

Yes, all new products come with a manufacturer's warranty. The duration and terms of the warranty vary by product and manufacturer. Please refer to the warranty information provided with your product for details.

2. What payment methods do you accept?

We accept payment via Cash, Bank Transfers , Mpesa , credit/debit cards, PayPal, and bank transfers.

3. How long does shipping take?

We aim to ship orders within 1-2 days of receiving payment. Delivery times may vary depending on your location and the shipping method selected. You can track your order using the tracking number provided in your order confirmation email.

4. What is your return policy?

We offer a one-week (7 days) return policy for products purchased from our store. Returned products must be in their original condition, unused, and in their original packaging. Please refer to our Refund and Returns Policy for more details.

5. Do you offer repair services?

Yes, we offer professional repair services for mobile devices. Please visit our store or contact us for more information on repair options and pricing.

6. How can I check the status of my order?

You can check the status of your order by logging into your account on our website or by contacting our customer support team.

7. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please contact us for more information on international shipping options.

8. Can I cancel my order?

You may cancel your order within 1 day of placing it, provided it has not already been shipped. Please contact us as soon as possible to request a cancellation.

9. How can I contact customer support?